We've had a week of hassle, cock-ups & frustrating times with our work... Folks wanting to turn up early at holiday lets (in one case - a day early), owners wanting to re-arrange plans at the last minute, guests getting lost en route to their holiday properties, a one-off job that got cancelled due to the keyholder forgetting to give us the key & yesterday we discovered a family were waiting at a house we hadn't even prepared! After a full day's work, when we felt we could do no more - we were thrown into disarray & had to greet the poor family who had travelled over 300 miles, arriving in Cornwall to house that wasn't ready - Whoops! This is the first time we've ever let anyone down & were convinced that it was the agency who had neglected to tell us, but on return home - we found an email sent several weeks ago... We take care of 2 properties with that agency & they sent the info on one mail, we only saw the bookings for the first house ...